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Help for PDF files

Are you having problems downloading or printing PDF files from our site? Try these helpful tips. If after trying these tips, you are still having difficulty, please email Technical Support.

Solution #1: Most problems experienced while viewing PDF files can be solved by simply upgrading to the most current version of Acrobat Reader (currently 5.0).

Solution #2: Older browsers may not display PDF files correctly. Some older versions of Internet Explorer may even crash! Try upgrading to the most current browser.

Solution #3: If solutions 1 or 2 don't work, try downloading the pdf file to your hard drive.

  1. Use your right mouse button to click on the link to the pdf file.
  2. Select the "Save Target As" (Internet Explorer) or "Save Link As" (Netscape) option to download the PDF file directly to your hard drive.
  3. Choose a folder in which to save the file, then click "save".
  4. Open Adobe Acrobat Reader, then open the file to view.

Solution #4: Adobe Acrobat offers excellent troubleshooting documents for these problems and more. Adobe Acrobat: Top Support Issues


Specific problems:

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Problem: When I try to download the document, I get the following error message: "Could not find the Color Space named Cs6"
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Solution: Upgrade to Acrobat 5.0 (or the most current version). Download Adobe Acrobat here
   
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Problem: I can view the document fine, but I get an error message when I try to print the file.
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Solution: Upgrade to Acrobat 5.0 (or the most current version). Download Adobe Acrobat here
   
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Problem: I get the following error message when I try to open the file: "Error locating object handler"
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Solution: Upgrade to the most current version of your browser.
   
? Problem: When I open the PDF file in my Web browser, I get the error "Could not find Acrobat External Windows Handler."
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Solution: First, start Acrobat or Acrobat Reader. Next, open the PDF file in your Web browser. In most cases, this should solve the problem. If it doesn't, more help can be found in this document from Adobe.

 

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